Terms & Conditions
for visiting the Yawning Pet website (the “Site”). Access to and use of the
Site and related services (collectively, the “Services”) are made available to
rules posted on the Site (collectively, the “Terms Of Service” or “TOS”). By
using the Services, such as placing orders on the Site, you are agreeing to all
of the Terms of Service.
Pet is a company registered in Hong Kong SAR. Our registered and
correspondence address is Unit B, 18/F., Tsuen Tung Industrial Building,
38 Chai Wan Kok Street, Tsuen Wan, Hong Kong
Pet reserves the right to make changes to the Site, related policies and
check the Site from time to time to check the update or changes to the said
need to register an account to use some of the Services available to you on the
Site. In registering an account you agree to provide information about yourself
that is true, accurate, current, and complete in all respects. Please refer to
you are under 18, you must let your parents or guardian know about Yawning
Services. Yawning Pet reserves the right to only accept orders from
you if you are aged 18 or over.
the Site, you agree to accept responsibility for all activities conducted
through your account. You are responsible for keeping your account and password
secure. If you feel or suspect that the security of your account has been
compromised or if there is unauthorized use of your account, please contact us
Prohibitions and Failure to Comply
take actions against your account for activities including, but not limited to:
(a) Using any
technology to attempt to hide the use of multiple accounts or disrupt any of
our Services in any way.
communications that contain any unlawful, harmful, threatening, abusive,
harassing, defamatory, vulgar, obscene, profane, hateful, or racially,
ethnically or otherwise objectionable material.
Advertising or sending unsolicited messages of any kind.
others or providing any kind of false information Yawning Pet reserves
the right to terminate any account at its sole discretion We may send you an
email to inform you of the termination of your account in such event.
software and Content (which is defined as, or includes, any text, audio or
music, video, graphics, photographs, and image) are the intellectual property
of Yawning Pet and are protected by intellectual property and copyright
laws and international treaty provisions. The Site is for your personal and
non-commercial use only. Any non-personal and/or commercial use of the Content
is only permitted when expressly authorized by Yawning Pet and/or its
third party licensors. You may not distribute, reproduce, publish, sell or
license any Content contained within the Site without prior consent or
authorization of Yawning Pet. Any such unauthorized actions may result in
civil consequences or criminal penalties.
Pet reserves the right to withdraw or amend any item of the Services
without notice. We will not be liable if for any reason the Site is unavailable
at any time and for any period.
may include links to other websites or resources that are not operated or
prepared by Yawning Pet. We have no control over such sites and resources
and we will not accept responsibility for them or be liable for any loss or
damage caused or alleged to be caused by or in connection with your use of
Pet is not responsible for the content or accuracy of any off-Site pages,
which include but is not limited to advertisers of the Site. Use of these
external websites or resources will be at your own risk and subject to the
Eligibility to Purchase
to place orders with us, you must meet our conditions of eligibility:
(a) Be aged 18
years of age or over.
(b) Be in
possession of a valid credit/debit card issued by a licensed bank acceptable
to Yawning Pet for payment or be in possession of a valid PayPal
account, unless you have opted to pay in cash on delivery.
personal and payment details that are warranted by you to be both valid and
accurate (email address, real name, phone number, billing information and other
requested information as indicated on the Site).
(d) In placing
an order with us, you authorize Yawning Pet to process a charge or charges
on your credit/debit card or PayPal account in the amount of the total purchase
price of your order. You also expressly authorize us to use personal
information provided by you to perform appropriate anti-fraud checks such as
credit checks and also to, where necessary, transmit or obtain information
about you to or from third parties including, but not limited to, credit
reference or fraud-prevention agencies, which may keep a record of that
information about how we use your data.
(e) All orders
are subject to stock availability and confirmation of the order price. Items in
your shopping basket are not reserved and may be purchased by other customers.
(f) The Site
is for your personal use only. You may not purchase goods from the Site for
reselling purposes or commercial exploitation.
Pet will endeavor to ensure that the Content and the product descriptions
on the Site to be accurate and complete as possible. We however do not warrant
that Content and product descriptions are accurate, complete, current or
error-free. Please refer to our Returns policy if you feel a product offered
by Yawning Pet is not as described.
shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at
the time your order is accepted will be honored except in the case of obvious
error. Whilst we use our best endeavors to ensure that all prices appearing on
the Site are accurate, we do not guarantee that they are error-free and reserve
our right to rectify any errors. If we discover an error in the price of any
products that you have ordered, we will inform you as soon as possible and
offer you the option of reconfirming or cancelling your order. If we are unable
to contact you, we will treat the order as cancelled.
credit/debit card is not denominated in Hong Kong Dollars (HKD), the final
price charged in your currency will be calculated by your issuing bank in
accordance with the applicable exchange rate on the day your card issuer
processes the transaction.
payments made by Visa, MasterCard, Plus, Discover, American Express and PayPal.
an order using one of the above Credit/Debit card and online payment methods,
you confirm that the Credit/Debit card(s) or PayPal account used is yours or
that you have been authorized by the owner to use it. If your card issuer
refuses to authorize payment to Yawning Pet, we will not be liable for any
delay or non-delivery.
payment processes meet the stringent international security standards set down
by the Payment Card Industry to make your shopping experience safe and secure.
If you have registered an account on the Site and have decided to save your
card details with us, your details will be fully encrypted, solely used to
process card transactions that you have initiated and securely stored on our
systems. In the absence of negligence on our part, we will not be liable for
any loss you may suffer if any third party procures unauthorized access to any
data you provide when using our Services.
Acceptance of your Order
have entered your personal and payment details and placed your order, we shall
send you an email acknowledging the receipt of your order. This email is only a
confirmation of receipt of your order and does not constitute an acceptance of
your order. Your order will be accepted and the contract between you and Yawning
Pet will be completed when we send you an email to confirm the goods have
been dispatched to you. Only the goods listed in the confirmation email sent at
the time of dispatch are included in the contract formed. All sales contracts
are therefore concluded in Hong Kong SAR and are written in English.
Pet reserves its right not to accept an order for any reason at its sole
discretion. Such reasons include, but are not limited to, one of the following:
product you ordered is out of stock, or is withdrawn due to its failure to meet
our quality standards or due to the shipping restrictions applicable to one or
all of the ordered items.
identify a pricing or product description error.
(c) We are
unable to obtain authorization for payment.
(d) You do not
meet the eligibility criteria to purchase as set out in this TOS.
Customer Service team will contact you as soon as possible if there are any
problems with your order.
Shipping and Collections
be given an indication of the expected delivery time when you place your order
online. Yawning Pet’s teams will try their best to meet these estimates
but cannot guarantee that such estimates must be met.
Pet insures each order through transit up until it is delivered to you or
is collected. You need to sign a confirmation of receipt of the products when
the products are collected and by doing so, you accept the responsibility for
the products ordered from that moment on. If the recipient or collector is not
the original purchaser, or in case of delivery of a gift, then you accept this
signature as an evidence of delivery and fulfilment of your order by Yawning
Pet. You also accept the associated transfer of responsibility in the same
way. Yawning Pet provides free shipping on all orders above USD9.99
(after discounts and vouchers have been applied). Orders under USD9.99 will be
subjected to a shipping fee of USD7.99. Yawning Petreserves the right to
update its shipping policy at its sole discretion without prior notice.
orders consisting of items from both Yawning Pet main catalog and
Sold by Yawning PetPartners, free shipping only applies when the order
value of Yawning Petitems reaches Delivery Worldwide’ s minimum spend,
after all discounts and vouchers have been applied. Please be aware that
different countries has different minimum spend. All shipping fee for Sold
by Yawning Pet Partners will be temporarily waived for a limited time
to provide you with the best possible online shopping experience, Yawning
Pet maintains a 30-days no questions asked return policy.
l If for any
reason you are not 100% satisfied with your purchase, you can return your order
for a full refund or exchange.
l You can
return your order for up to 30 days from the purchase date.
must be in original condition, with all tags attached, and must be returned in
the original undamaged box and/or packaging.
items must not fall under the list of non-refundable brands / items here.
note that we will not be able to provide a refund on any shipping fees charged
for the original order.
refer to http://heartful-twist.com/FAQ_Return_Exchange_Refund for
more details on our returns policy.
the TOS is intended to affect your rights under the Law in Hong Kong SAR.
expressed in any media by the designers, companies or third parties, whose
products are sold on the Site or with whom we are associated, are their
own. Yawning Pet takes no responsibility for any such views as they
do not necessarily reflect ours.
Pet does not guarantee that the use of the Site and Services will be
error-free or that the Site or the servers that make it available are free of
viruses or other harmful components. We recommend all users of the Site to
ensure they have up-to-date software, including anti-virus, installed.
events may happen beyond our reasonable control, such as adverse weather. Under
such conditions, Yawning Pet will always do its best to aim at
maintaining its Services but will not be responsible for failing to meet any
obligations in this TOS.
Indemnity and Waiver
request, you agree to compensate us fully and hold us, Yawning Pet (including
its officers, directors, agents, affiliates, licensors, and suppliers),
harmless from and against all liabilities, claims, expenses, damages and
losses, including legal fees, arising from any breach of the TOS by you. This
includes the use of the Site by any other persons using your account caused by
your action or inaction.
breach the TOS and we take no action against you, it is no wavier for us to
exercise our rights and remedies in any other situation where you breach the
our complaints handling procedure that we will use to try to resolve any
disputes when they first arise. Please contact our Customer Care team for any
order related complaints or comments.
Pet respects the intellectual property of others. If you have reason to
believe your work may have been used in the Site without your permission,
please contact us following this complaints handling procedure.
Governing Law and Jurisdiction
together with all our policies and procedures, are governed by and construed in
accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will
have exclusive jurisdiction in the event of any dispute or claim associated
with these TOS.
© 2018, Yawning
Pet All Rights Reserved.